Letter to Patients
Our Valued Clients:
As the need for home care continues to grow, Well Care's goal is to fulfill that need by providing exceptional care and outstanding customer service throughout eastern North Carolina. Establishing strong relationships with our clients is essential to achieving service excellence. We strive to provide comprehensive service that covers the healthcare needs of every patient, so our employees encompass a variety of disciplines including Skilled Nursing, Physical Therapy, Occupational Therapy, Speech Therapy, Medical Social Work, Certified Nursing Assistants, and Personal Care Assistants, combined with a competent administrative staff.
All Well Care personnel are appropriately licensed and certified and are committed to public and community service, as well as the continued improvement of the home care industry. Exceptional assessment skills and critical thinking abilities are the elements that make our highly trained and stringently screened staff members the greatest assets of Well Care. Because our clinicians serve as trusted liaisons between doctor and patient, every prospective employee undergoes a background check, reference check, multiple interviews, and extensive training.
Our integrity and skillfulness are crucial; however, equally important is our capacity to recognize and implement new technologies and patient care options and requirements as they become available. As advancements in technology continue to emerge, our staff is provided with sophisticated communication tools, including the most up-to-date laptop computers, patient management systems, and cellular phones. Additionally, routing evaluation, on-site observations, and competency exams ensure that each member of our team is prepared to provide the latest in patient care. We are rated a 5-star agency for patient clinical outcomes by the Centers for Medicare and Medicaid Services (CMS), and are among the top 10% of home care agencies in the nation for CMS outcomes measures. Performance improvement and education is a constant process at Well Care.
Our organization prides itself on distinctive customer service. I personally take an interest in instilling my passion for excellence in the heart of each employee. My goal is that the services provided by Well Care far exceed your expectations. Thank you for your trust and confidence and allowing us to serve your healthcare needs.
Wayne Long, CEO