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Well Care Home Health Earns CipherHealth 2017 Partner Award

New York, New York, Dec. 18, 2017 (GLOBE NEWSWIRE) -- CipherHealth, a leading healthcare technology company, has announced the winners of the 2017 Partner Awards. Awardees will be recognized at CipherHealth's first Excellence & Innovation User Conference taking place February 1-2, 2018, in San Diego, CA.


The annual awards recognize top and high-performing healthcare organizations using CipherHealth solutions to tackle tough business challenges and achieve exceptional results. Four total winners were selected from healthcare providers across the country in two categories: Excellence and Innovation. These winners show dedication to bettering the health care system and commitment to their patients.

The 2017 CipherHealth Partner Award recipients are:

  • Baptist Health (Awarded for Excellence)

Using CipherHealth's automated outreach platform, Voice, Baptist Health was able to reduce inpatient readmissions 12.5% and COPD readmissions 15.8%.

  • Baylor Scott & White Medical Center - Plano (Awarded for Excellence)

Under visionary leadership and dedicated staff, this organization executed their goal of less than 11% readmissions compared to fiscal year 2016. After success with IP, Baylor Scott & White Medical Center- Plano expanded their program using the SMS feature of the automated outreach technology to target condition specific groups.

  • Middlesex Hospital's Center for Chronic Care Management (Awarded for Innovation)

As opposed to pre-appointment or post-discharge follow-up calls, Middlesex Hospital's Center for Chronic Care Management put a fresh spin on CipherHealth's Voice solution. This organization uses automated outreach to ask condition-specific questions in order to provide high-touch educational opportunities.

  • Well Care Home Health (Awarded for Innovation)

Well Care Home Health is CipherHealth's only 2017 Partner Awards winner leading innovation and best practices in post-acute care engagement. The home health agency used CipherHealth's automated outreach solution to engage with patients throughout and after their care episode. This organization was able to improve average HH-CAHPS scores by 6% in only 3 months.

Award recipients have seen strong results from scaling CipherHealth's technology to improve patient outcomes. Here is what the winners had to say regarding their partnership with CipherHealth:

"This technology allows for better communication with patients after discharge and Community Care Managers are able to focus their time on helping patients address barriers to transitions of care."
-- Kelly Benson, RN, Baptist Health Director of Community Care Management.

"Our partnership with CipherHealth has allowed us to maintain our connection with patients during that critical transition period from hospital to home. By using the service, we have been able to more appropriately allocate our resources to identify and follow-up with patients that need our assistance."
-- Pat Cooper, Director of Healthcare Improvement at Baylor Scott & White Medical Center -Plano

"In the advent of accountable care organizations and other patient management models, CipherHealth allows us to keep 'ears' on patients and helps to prevent exacerbation, reducing Emergency Department utilization, readmissions and enhancing quality of life."
--Allison Dowe, Executive Director of Middlesex Hospital's Homecare & Collaborative Partners (including the Center for Chronic Care Management)

"CipherHeath equips us with powerful data to achieve our organizational goal of becoming a comprehensive healthcare care provider in the home."
-- Daniel Thompson, Director of Performance Improvement and Education for Well Care Home Health

"CipherHealth technologies are designed to help our clients reach their organizational goals, with so much customization and flexibility, we truly applaud those organizations who go above and beyond to keep patients safe and happy. We aspire to enhance engagement, care coordination and outcomes for both patients and providers. All of these organizations are ideal examples of just that."
-- Zach Silverzweig, CipherHealth Co-Founder

Congratulations to CipherHealth's 2017 Partner Award winners who have all developed new strategies or discovered new ways to not only better serve their patients but, to keep their staff engaged.

*See original press release issued by CipherHealth here.


About CipherHealth
Since 2009, CipherHealth has been innovating and delivering products to help care providers effectively and efficiently provide quality of care for their patients. By harnessing technology to improve patient outcomes and experiences, CipherHealth and its suite of products focus on the evolution of patient care. CipherHealth is based in New York City and was named "Best Place to Work in Healthcare" by Modern Healthcare(2014).

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